You might not be talking to a human... Say hey to Singapore's WIZ AI. They're building a talkbot (aka, voice AI) that sounds so real that 95% of people think they're speaking to a human! Now, they've raised a $30M round co-led by Tiger Global, GL Ventures and Gaorong Capital.

• They have 200 clients across banking, insurance, e-commerce, healthcare, telecommunications and public services.
• They've grown 10x year-on-year.

Who else cashed in? GGV Capital, Yunqi Partners, Singtel Innov8, Wavemaker Partners, Insignia Ventures and K3 Ventures also joined in.

• They raised a $6M Pre-Series A in May 2020 from GGV, Wavemaker, ZWC Partners and more.

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🎙 Talk to me

They work with enterprises that need talkbots to automate simple and repetitive tasks — the talkbots can handle 100M different customer interactions!

• What do they do? Initial outbound sales calls, customer support, transaction verification, feedback calls, reminders and more.
• The talkbots listen, understand and speak English, Malay, Mandarin, Thai, Filipino, Vietnamese, Bahasa Indonesia and even colloquial English like Singlish and Taglish.

Better than you think. They're also hyper-personalized and proactive! How? They predict customers' needs and customize messaging based on customer profiles and timing.

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🤷🏻‍♀️ Why it matters

This isn't about killing off human customer service teams. The talkbots pass on tougher cases to human agents. Plus, with them handling the repetitive work, human agents can focus on high-value customers.

Why else the talkbots work? The numbers show it.

• Customers are happier. Wait time for customer service lowers by 80%.
• Boost efficiency by 80%. They are scalable since they can work on business functions from customer service to sales.
• Save money. Free up 60% of the time your teams spend processing call data and more.

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🌏 World domination, baby!

They're planning to expand globally to the US, Mexico and Australia.