Need to respond quick? Here’s respond.io. 

They’re a Malaysia-founded startup that helps businesses manage customer interactions across their social channels. 

• Now, they’ve just raised a $62.5M Series B. 

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Investor check. Camber Partners led the round, while Endeavor Catalyst and other existing investors joined in. 

• They last raised a $7M Series A in 2022. 

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Ⓜ️ Got your message

Struggling to keep up with your customers? When you have to open four different platforms just to handle your business inquiries, that can get tiring real quick.

respond.io helps businesses manage the customer journey across messaging, voice, and social media channels.

Yep, that’s across Facebook, WhatsApp, Telegram, email, live chat, and more channels— all in one place.

• Rather than offering standalone AI chatbots, they embed AI agents directly into customer communication workflows. 
• They use AI agents to help with routing logic and workflow automation. But these agents do transfer conversations to human agents when necessary. 

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🎲 Run the numbers

respond.io says it generates 35% annual recurring revenue, recording 169% YoY growth at  a 30% profit margin.

• They serve over 10K businesses across 180 countries. 

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👣 Next steps

They’ll use the $$$ to strengthen their regional presence and pursue acquisitions, mainly in the Western market.

• They’ll also strengthen their product development and customer support capabilities.