It’s all about (customer) experience. Say hi to Toku! They build AI-powered cloud software to communicate and engage with your customers. Oh, and they’ve just raised a $5M Series A extension.

Investor check. Betatron Venture Group led the round. The Hong Kong Innovation and Technology Venture Fund (ITVF) and other investors also joined in.

• Launched in April 2018, they’ve raised $18M in total.

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📞 How it works

They have APIs, a contact center platform and even enable international phone (not video!) calls on Microsoft Teams and Zoom.

Toku Contact Center. It's like having an online call center! This customizable contact center platform allows you and your agents to engage customers with all the tools you need!

• Easy monitoring. Manage your agents, configure your call flow, get productivity reports and monitor calls.
• All-in-one. Agents can use phone calls, SMS, WhatsApp and more to reach customers on just one platform.
• Localized. Need to call a customer? Choose your preferred caller ID to get a local number to increase the answer rate.
• Do it all! Call, record, transfer calls and create post-call surveys from one place.

APIs. They have three APIs that you can integrate into your desktop or mobile app experience.

• Toku Programmable Voice: Embed calling into your application.
• Toku Programmable SMS: Send SMS to customers from over 200 countries without high costs — from your computer.
• Toku Number: This is how Grab offers virtual local phone numbers for you to call your Grab driver without sharing your personal number.

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🔜 What’s next?

They’ll continue developing their AI Chat and AI Voice Agent tech, designed to deliver enhanced customer interactions across multiple languages and regional dialects.

Plus, they’ll deepen their presence in APAC, especially through their expansion in Hong Kong and open themselves up to new opportunities in South America and Europe.